Refund and Returns Policy

🔁 Return & Refund Policy

Updated July 2025

1. No Returns After Delivery

Due to the personal-use nature of skincare products:

• Returns are not accepted once the product is delivered.
• Used, opened, or tampered products cannot be returned.
• This ensures every item shipped is safe, sealed, and fresh.

2. Replacement or Refund for Damaged / Incorrect Orders

We offer replacements or refunds only if:

• You received a damaged, defective, or incorrect item
• Your package was missing items upon delivery

To file a claim:

• Contact us within 48 hours of delivery
• Send photos of the product, packaging, and invoice via email or WhatsApp
• Our team will respond within 2–3 business days

Note: Claims made after 48 hours will not be eligible.

3. Refund Method and Timeline

• Approved refunds are processed to the original payment method within 7–10 business days
• For COD orders, we’ll request your UPI or bank details
• COD fee is non-refundable

4. Cancellations

• Orders can only be cancelled within 2 hours of placing the order
• After 2 hours, cancellation requests will not be accepted
• Eligible cancellations will be refunded within 7–10 business days
• COD convenience fee is non-refundable
• To cancel, email us at bareandgentle@gmail.com with your order number

5. Contact Us

📧 Email: bareandgentle@gmail.com

📞 Phone: +91 98979 40879

🏢 Address: Veltrix Enterprise, Subhash Road, Khurja, Uttar Pradesh-203131